Legal Name, Address, and Contact
Elefant Inc.
Operating Manager: Ryohei Yokoyama
6-23-4-2F Jingumae, Shibuya-ku, Tokyo, Japan
General inquiries
Phone: +81-70-9200-9119 (Emergency-only line for Quick Rescue applications — direct line)
* Inquiries unrelated to Quick Rescue are not accepted by phone.
* This line is reserved for emergency Quick Rescue applications only.
For questions about Quick Rescue services or other inquiries, please contact us via our
Official LINE account.
WordPress recovery service Quick Rescue is operated by
Ryohei Yokoyama, CEO of Elefant Inc.
WadPro College and Quick Rescue are affiliated services provided by Elefant Inc.
Sales Price
The amount displayed for each applicable service, product, or digital content.
Additional Charges Payable by the Customer
Internet connection fees, communication charges, and similar costs required to browse pages on this site, purchase content, or download software are the responsibility of the customer.
For details of these charges, please contact your internet service provider or telecommunications carrier.
In addition, consumption tax and bank transfer fees may apply.
Payment Methods
Bank transfer or credit card payment.
* For monthly subscription services paid by credit card,
charges will be billed automatically each month until cancellation is processed.
Payment Timing
One-time payments
• Credit card: At the time of application
• Bank transfer: Within 3 days of the application date
Recurring payments
• Credit card: The first payment is charged at the time of application; subsequent payments are charged each month on the same day as the original application date
• Bank transfer: Within 3 days of the initial application; subsequent payments are due each month on the original application date
* All services and products are sold on a prepayment basis.
Receipts
Credit card payments
The statement issued by your credit card company
shall serve in lieu of a receipt.
* This is recognized as an official receipt under accounting regulations by the tax authorities.
* Standalone receipts cannot be issued for credit card payments.
* A paid invoice can be issued for credit card payments.
Bank transfer payments
Normally, the bank transfer statement or the transfer completion screen shall serve in lieu of a receipt.
* This is recognized as an official receipt under accounting regulations by the tax authorities.
For bank transfer payments, a delivery note, receipt, or invoice can also be issued upon request.
Acknowledgment of Receipt
Acknowledgments of receipt can only be issued by Street Academy (Street Academy, external site) when the order was placed through Street Academy.
For details, please contact Street Academy directly.
Delivery Timing
After payment is completed:
- Products delivered immediately by email
- Products delivered after a consultation, followed by setup or implementation work
- Online courses delivered on a scheduled date and time
These are some of the delivery formats.
For details, please refer to the description of each individual product or service.
Cancellation, Returns, Exchange of Defective Items, and Termination
One-time payments: Cancellation, returns, exchanges, and termination
Due to the nature of the products, cancellations, returns, exchanges, and refunds cannot be accepted after payment has been completed.
However, products and services with a published refund policy will be handled in accordance with that policy.
For details, please refer to the description page or application page of each individual product.
Monthly subscriptions: Cancellation, returns, exchanges, and termination
Due to the nature of the products, cancellations, returns, exchanges, and refunds cannot be accepted after payment has been completed.
To cancel a monthly subscription, you may notify us of cancellation by email at any time, and we will process the cancellation.
If you cancel before the next billing date, no further charges will be applied from the following billing period onward.
Pro-rated refunds are not provided.
However, products and services with a published refund policy will be handled in accordance with that policy.
For details, please refer to the description page or application page of each individual product.
Upon cancellation of a monthly subscription, the malware countermeasures, virus countermeasures, security configurations, and security codes implemented under the subscription will be removed, either automatically or manually. You will need to reconfigure these settings yourself.
Monthly Subscription Products and Services
Monthly subscription services are billed at a monthly rate (hereinafter, “monthly fee”).
The monthly fee varies depending on the service you have subscribed to.
Monthly fees continue to apply for as long as you continue
to use the service.
We do not provide advance renewal notices for monthly fees, whether by letter, written notice, or email.
Subscriptions renew automatically until you request cancellation or cancel the subscription yourself.
At the time of renewal, a renewal notice will be sent via email or through services such as PayPal.
Annual and Semi-Annual Products and Services
Annual and semi-annual (subscription-based) services are billed every 6 months or every year.
The annual fee and semi-annual fee vary depending on the service you have subscribed to.
Annual and semi-annual fees continue to apply for as long as
you continue to use the service.
We do not provide advance renewal notices for annual or semi-annual fees, whether by letter, written notice, or email.
Subscriptions renew automatically until you request cancellation or cancel the subscription yourself.
At the time of renewal, a renewal notice will be sent via email or through services such as PayPal.
Cancelling Monthly Subscription Services
When payment is processed via PayPal
PayPal-based monthly subscriptions can be cancelled or terminated at any time
through the PayPal subscription cancellation function.
Changes can be made from your PayPal account dashboard.
For details, please see PayPal’s guide to cancelling recurring payments and subscriptions.
Cancellation takes effect immediately upon processing through PayPal.
The service or product currently in use will be suspended at that point, so please take care if you have any transactions in progress within the service.
If you cancel before the next billing date, no further charges will be applied from the following billing period onward.
When payment is processed via Stripe or PAY.JP
If a cancellation or termination button is available for the Stripe or PAY.JP monthly subscription,
you can cancel or terminate by clicking that button.
If no cancellation button is available for Stripe or PAY.JP,
you can cancel or terminate by stating your wish to do so via our inquiry form or by email.
If you cancel before the next billing date, no further charges will be applied from the following billing period onward.
Coupons and Free Bonuses for Paid Products
Regarding the free-of-charge availability of paid products or coupon-based discounts:
if a purchase is made without applying the coupon, the product remains a paid product or is sold at the price displayed.
Please note that, due to the nature of the products, no cancellations or refunds are accepted.
System Requirements
Recommended browsers: Chrome, Safari, Edge
(Browsers other than the above are not supported.)
Recommended PCs: Windows 11 64-bit, Windows 10 64-bit, Mac 64-bit
(32-bit operating systems are not supported.)
Handling of Personal Information
For details on the handling of personal information, please refer to our Privacy Policy.
Email Newsletters
We send emails in compliance with the Act on Regulation of Transmission of Specified Electronic Mail.
For details, please refer to our specified email law.
Terms of Service
For the Terms of Service governing our services, please refer to the Terms of Service.